Refund policy
Return & Refund Policy – MerriMind
Thank you for shopping with MerriMind!
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.
Returns
- You have 30 calendar days from the date you received your item to request a return.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Certain items are non-returnable, including personalized items and digital products.
Refunds
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5-7 business days to your original method of payment.
- Shipping costs are non-refundable, and you will be responsible for paying your own shipping costs for returning your item.
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Exchanges
- We only replace items if they are defective or damaged.
- If you need to exchange an item for the same product, send us an email at support@merrimind.store with your order details.
How to Return an Item
- Contact us at support@merrimind.store with your order number and reason for return.
- Follow the instructions we provide to send your item back to us.
Tips for Shopify Store
- 30-day return policy is standard for USA customers.
- Include a link to this policy in your footer and checkout page – it builds customer trust.
- Clearly mention any non-returnable items to avoid confusion.
- Keep the language simple and friendly so customers feel comfortable buying.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: support@merrimind.store